MWSModular Web Solutions
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Technical Support Engineer

Technical SupportFull-timeTroy, Ohio (Remote/Hybrid)
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Investigates confirmed technical problems, recreates failures, diagnoses likely causes, searches for related defects, and creates actionable engineering reports.

Responsibilities
  • →Reproduce reported defects in a controlled environment.
  • →Inspect logs, API responses, configuration, data, permissions, integrations, and system behavior.
  • →Separate user error, configuration issues, infrastructure failures, data defects, and code defects.
  • →Document environment, steps, expected result, actual result, evidence, severity, suspected component, and workaround.
What We're Looking For
  • →Methodical technical troubleshooter who communicates clearly and does not guess.
  • →Comfortable reading code, logs, queries, and API data.
Preferred Background
  • →Support engineering, QA, systems administration, software development, database, networking, or API troubleshooting experience.
Required Proof of Competence
  • →Reproduce and diagnose a seeded application defect.
  • →Write a complete engineering escalation report.

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