Careers
Technical Support Specialist
Technical SupportFull-timeTroy, Ohio (Remote/Hybrid)
Provides first-line client assistance and resolves ordinary usage, account, training, navigation, and known-issue requests.
Responsibilities
- →Respond professionally through approved channels.
- →Gather complete client, device, environment, timing, screenshot, and reproduction information.
- →Resolve login, permission-request, navigation, configuration, and how-to questions within authority.
- →Document every meaningful action and client communication.
- →Escalate suspected technical failures with sufficient evidence.
What We're Looking For
- →Patient, organized communicator who enjoys helping users and can follow a process.
- →Comfortable learning software deeply enough to teach it.
- →Does not become defensive when clients are frustrated.
Preferred Background
- →Customer service, help desk, call center, hospitality, retail, military, or administrative experience may transfer well.
Required Proof of Competence
- →Mock support call or chat.
- →Write ticket notes from a scenario.
- →Teach an unfamiliar user how to complete a sample workflow.
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